Missed a call on a job?
It texts them back in seconds.
When you can't pick up, the caller gets a text straight away. The assistant collects the whole job, one question at a time, and sends it to your phone as one text.
The phone rings when your hands are full.
The phone rings out
You are under a floor with your hands full. It rings, it stops, and they ring the next name on the list.
Voicemail is where jobs go to die
Most people don't leave one. The few who do say call me back about the leak, with no address and no idea if it is urgent.
Sunday night, nobody answers
The boiler goes on a Sunday night. Whoever texts back first gets the job.
What you are paying for.
- 01
A text back within seconds
Your phone forwards the calls you miss to a number that texts the caller straight away, as the automated assistant for your business.
- 02
The right questions, one at a time
Name, mobile, address with postcode, what the problem is, where, since when, how urgent, and a preferred day or time.
- 03
One text with the whole job
When the enquiry is complete, one text lands on your phone with all of it. If the customer goes quiet, you get whatever was collected so far.
- 04
Safety line first
Gas smell, carbon monoxide alarm, sparking, or water near electrics: it gives the safety line before it asks anything else.
- 05
Time-wasters dealt with
Out-of-area enquiries are declined politely, and sales spam gets one fixed reply.
- 06
Web chat too
The same assistant sits on your website, so someone browsing at ten at night gets the same treatment as a caller.
- 07
Runs on a model we host
Not a cloud AI like ChatGPT, and nothing your customers say is used to train anything.
One enquiry, start to finish.
- name
- Sarah Collins
- mobile
- 07700 900123
- address
- 14 Elm Road, Didsbury, M20 2XX
- problem
- Water dripping from pipe under kitchen sink since this morning
- service
- leaks
- urgency
- routine
- preferred time
- Tomorrow morning
Every line above came out of the assistant as-is. The business, the customer and the number are made up; the behaviour is not.
The assistant handling a dripping pipe under a kitchen sink. Northside Plumbing and Heating and the customer are made up. The replies are what it actually sent.
- A text back within seconds on every missed call
- The same assistant on your website as web chat
- Configured to your trade, hours, services, area and emergency lines
- The whole job texted to you when it is complete, and whatever was collected if the customer goes quiet
- Runs on a model we host, nothing used for training
Texts run on a phone number from Twilio or Telnyx, on your own account: about $1 to $2 a month plus a few pence per text. WhatsApp needs a WhatsApp Business number as well. Answering the call itself with a voice is a separate job; ask if you need it.
Pay on delivery, once you have seen it answering for your real business, not a mockup.
How this goes.
- 01
You message us.
Tell us the business and the city.
- 02
We quote it.
A fixed price and a delivery date, in writing, before any work starts.
- 03
We build it.
You see it working on your real business, not a mockup.
- 04
You own it.
Pay on delivery. The site, the automation or the agent is yours.
How does it know I missed the call?
Your phone forwards unanswered calls to a number we set up on your account. The moment a call lands there unanswered, the caller gets the first text. Calls you answer never touch it.
Will customers know it is not a person?
Yes. Its first message says it is the automated assistant for your business. Asked if it is a real person, it says it is not, and that you, a real person, will text back. That is one of 17 scripted customers we test it against. The others include a gas smell, a price hunter, an angry customer, a Polish speaker and someone fishing for a discount code.
What will it not do?
It does not answer the call with a voice. It texts back. It never quotes prices, never books a slot, never promises an arrival time and never takes payment. If a customer asks something it has not been told about your business, it says it will pass that to you and moves on.
What happens if someone smells gas?
It gives the safety line first, before any questions. A gas smell or a carbon monoxide alarm gets the gas emergency line, in the UK 0800 111 999, and 999 if anyone is unwell. Sparking, or water reaching lights or sockets, gets a different line: keep away, fuse box only if it is safe, 999 for smoke or fire. Then it takes name, mobile and address and hands the enquiry to you marked emergency. You give us the lines for your area when we set it up.
Where do my customers' details go?
To a model on a server we run ourselves, not a cloud AI like ChatGPT. Nothing is used to train anything. The enquiry goes to your phone as a text, and a copy is kept on our server. The customer is told you will text back.
What happens after delivery?
It runs on our server for $149 a month. Your name, hours, services, area and emergency lines sit in one file, so new hours or a new service is a text to us, not a rebuild. The Twilio or Telnyx number stays on your own account, about $1 to $2 a month plus a few pence per text.
Tell us the business and the city.
You get a price and a date in writing.
A fixed price and a delivery date in writing, within a day. Or email [email protected].